Refund Policy
A legal disclaimer
The information provided on this website, including all programs, articles, videos, and other content from CurveLab Fitness LLC, is for general educational and informational purposes only. It is not intended as medical advice, diagnosis, or treatment, and it does not replace consultation with a qualified healthcare professional.Always consult your physician or other qualified health provider before starting any exercise, nutrition, or wellness program, especially if you have a history of injury, illness, or other medical condition. Never disregard professional medical advice or delay seeking it because of something you have read or viewed on this site.By choosing to use this site, you understand and agree that you are voluntarily participating in exercise and wellness activities at your own risk. CurveLab Fitness LLC and its trainers, employees, and partners are not responsible or liable for any injury, health condition, or damages that may result from your use of, or reliance on, any information or services provided through this website.Results vary from person to person and are not guaranteed. Any testimonials or examples are not typical and do not promise similar outcomes.If you experience dizziness, pain, shortness of breath, or any concerning symptoms while exercising or following any guidance from this site, stop immediately and seek medical attention.
Refund Policy - the basics
At CurveLab Fitness LLC, your satisfaction matters. Because our services involve time, planning, and access to digital and in‑person training, we use the following general refund principles. These basics explain when refunds may be available, when they are not, and how to request one. They are meant to give you a clear, simple overview before you read the full policy below.
Refund Policy
Cancellation, No-Show & Refund Policy. We know life happens. These policies help us protect your time, our coaches’ time, and keep spots open for committed clients. 1. Cancellations- Please cancel or reschedule at least 24 hours before your session start time. - Cancellations made with more than 24 hours’ notice will be credited back to your account or rescheduled with no fee. Cancellations made with less than 24 hours’ notice are considered late cancellations and will be charged in full or deducted from your package. 2. No-Shows. - A “no-show” means you do not attend your session and do not cancel in advance. No-shows are charged 100% of the session cost or counted as a used session from your package. - Repeated no-shows may result in loss of booking privileges.3. Refunds for Sessions & Packages- All personal training sessions, packages, and programs are non-refundable once purchased, except where required by law. -Unused sessions may be transferred to another package purchased only with CurveLab Fitness LLC’s approval. - Sessions and packages have an expiration date, which is shown at purchase. Expired sessions are not refundable or extendable unless otherwise stated in writing. 4. Group Training, Challenges & Programs- Fees for group classes, challenges, and online programs are non-refundable after the start date. - If CurveLab Fitness LLC cancels a class, challenge, or program, you will receive either a credit, rescheduled date, or refund for the affected session(s). 5. Late Arrivals- If you arrive late, your session will still end at the scheduled time. - Arrivals more than 15 minutes late may be treated as a no-show and charged in full. 6. Medical & Emergency Exceptions- If you experience a medical issue or true emergency that affects your ability to train, please contact us as soon as possible. At our discretion, we may offer a partial credit, extension, or reschedule upon receiving appropriate documentation (for example, a doctor’s note). 7. How to Cancel or Reschedule- You can cancel or reschedule through your online account, the booking system, or by contacting CurveLab Fitness LLC directly using the contact details on this site.
By booking with CurveLab Fitness LLC, you agree to this Cancellation, No-Show & Refund Policy.